Meanwhile, the website for the agency tells me that Godfrey is a Col. and that he is the Armed Services vacation specialist. This is disconcerting, to say the least.
A few minutes later... of course he called as soon as I had written that. I now have the ID (and checked to make sure it's right!) so I can book our shore excursions. He confirmed that their records show the correct spelling of J's name, and promised to correct it with the cruise line. And he had information I didn't even ask for. I'm impressed. Still concerned about the armed services though.